All orders must be confirmed in writing. Purchase orders must have an order number clearly shown. Any verbal orders or instructions will not be accepted.

Cancellation of Orders

Once the order has been confirmed in writing, it is agreed Frazer Promotional Merchandise will supply your product on the specified time as stated in writing. If you cancel an order after approving the artwork and order, cancellation fees may apply. Fees can vary from order to order depending on status of the job, but typically the costs involved are artwork fees, set-up costs, restocking fee or full payment of job if items have already been decorated. You will not be responsible for cancellation fees if we don’t have the item in stock or we don’t ship by the promised date specified on the order confirmation form.

Trading Terms

We accept Amex, MasterCard, Visa, Cheque, Direct Deposit - Visa, MasterCard, AMEX: 1.7% merchant fee applies. 


Ownership title of any of our promotional products remains with us until payment has been made in full into our account or cheques cleared.

Claims or Returns

In the unlikely event of a claim, Frazer Promotional Merchandise must be notified of any quality issues regarding the product or decoration within 7 days of receiving the goods. Claims or returns will only be accepted where there is a fault in the product supplied or an error in the printing. Faulty goods must be returned for inspection before a refund or replacement of stock will be issued. Any re manufacturing will still be at the standard turnaround time of initial order. 

Samples Policy

We realise that choosing promotional products over the internet can be difficult without first seeing the actual product that you want to order, so we are happy to provide samples on request, however, we do have several requirements. Due to expenses incurred (as we have to pay for the samples from our factories) and the large volume of requests that we receive, please note the conditions below. 

  • We ask that you shop around first and compare products and prices. If you would then like to move forward with an order but need to check the quality of the item we are happy to provide samples for you.
  • All samples are charged at your unit cost.
  • If the samples are returned in the same condition and within a week from when you have received, we will credit them upon return.

We hope you can appreciate why we need to do this. We do want to make obtaining samples as easy as possible for you, but we also get a lot of people abusing this which adds greatly to the costs of the business, so we need to ensure as best as possible that the people requesting samples are doing so for a potential purchase of product and not just a free sample.